Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes. Five integrated modules take the best of CRM and add features that work the way you do - in a familiar Microsoft environment.

SALES

CREATE DEMAND AND GENERATE NEW BUSINESS
No matter how complex your sales process, Microsoft Dynamics CRM can help you quickly qualify sales leads and opportunities, streamline your sales strategy, and help your force access critical customer information at a moment’s notice to help make the sale.

MARKETING

GENERATE REPEAT BUSINESS AND INCREASED RESULTS
Transform customer information into action with Microsoft Dynamics CRM. You’ll have clear insight into your customers' unique needs and preferences with reporting and analysis tools built on Microsoft SQL Server™. Use the targeted information you glean to focus your marketing efforts and execute smarter campaigns.

CUSTOMER SERVICE

PROVIDE MORE VALUE TO CUSTOMERS
Every interaction with a customer is vital. From delivering the right answer the first time, to resolving issues appropriately to coordinating services, Microsoft Dynamics CRM can help enhance your relationships with your customers by enabling you to offer high-quality, personalized service.

ANALYTICS

CAPTURE TIMELY AND ACTIONABLE INSIGHTS INTO YOUR BUSINESS
Information you can understand and put to work quickly is key in your competitive world. Microsoft Dynamics CRM uses predictive analytics to turn your data into knowledge, from prioritizing leads to recommending strategic cross- and up-sell opportunities. You can even combine data with integrated workflow to respond in real-time to your business changes.

WORKFLOW

SHARE INFORMATION ACROSS YOUR ORGANIZATION AND STAY PRODUCTIVE
Collaborate at every level - and give everyone access to the business process best practices that can make them more effective and efficient. Microsoft Dynamics CRM empowers a more consistent, productive company.